TERMS AND CONDITIONS Order cancellation requests prior to delivery are settled through credit note/gift vouchers which are valid for 180 days. 10% processing charges applies against the value of the returned products.50% processing charges fees applies on customized cancelled orders.
EXCHANGE & REFUND
Exchange requests are entertained within 7 days of purchase under the following terms &conditions:
Products should be in original (packed) condition along with the original invoice
All purchases of furniture are final once self-collected from warehouse or showrooms. ---No exchanges or refunds will be accepted.
All purchases are final for items sold during discounts and promotions. No exchanges or refunds will be accepted.
Due to hygiene reasons, no exchanges or refunds will be accepted on mattresses
Products should be thoroughly checked at the time of purchase / delivery for their condition Product clams will not be entertained later.
DELIVERY & STORAGE
Free delivery service is available to Dubai, Sharjah and Abu Dhabi for purchases above AED 2000.
As per scheduled availability. For other Emirates, delivery charges apply
Deliveries are made only once full payment is received Payments will not be accepted by the Delivery crew.
The delivery handover is made to the person receiving the products at the assigned address. This Acceptance of the order is considered authorized on your behalf, as they will also be asked to sign.
The delivery receipt they are responsible to (a) inspect the product before signing the delivery receipt and (b) to accordingly alert the Sun Home delivery crew in case of any inconsistencies.
Sun Home Trading L.L.C delivery crew is responsible for placing only your purchased products in your Location, but not for removing or moving any of your personal objects.
Sun Home Trading L.L.C delivery crew is responsible for assembling your purchased products (excluding Installation of chandeliers wall décor art mirrors or other objects that require permanent surface fixtures) Such assistance can only take place during the delivery and not on any other desired date To ensure your purchased products arrive into the desired room/space in your home or office.
Please take clearance measurements of elevators, doors and staircase prior to making your Purchase and sign off the service assurance check list in an event where building elevators (for apartments) or staircases (for villas), do not accommodate the product customers are responsible Will deliver the products only to the ground floor
Requests for redelivery are charged at a minimum of AED 500 per truck load this must be settled Purchased products awaiting delivery scheduling or self-collection must be handed over within 30 days from the invoice date thereafter monthly storage charges (at 5% of invoice value) will apply Products that are unaccounted for after the 30 days holding period will be automatically charged or storage.
Sun Home Trading L.L.C does not bear responsibility for any loss or damage of products that have Been in its possession for over 6 months No exchanges or refunds will apply in these cases.
Exports are done on Port to Port basis .All other charges at the port of destination are to be borne by the customer.
Please request showroom staff assistant for information on documents requirement regarding export procedure.
WARRANTIES All product sold by Sun Home Trading L.L.C are under warranty against manufacturing defect for a maximum period of one year (or as specified on the products) Warranty limited to the country.
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